Frequently Asked Questions
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“Every journey is centered around exploring flora, fauna, history, and culture.”
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“No specific requirements, but a reasonable level of fitness is recommended, especially for activities like kayaking and snorkeling. For scuba diving, a medical questionnaire is necessary.”
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“We provide private tours, occasionally accommodating additional participants if your group falls short of the minimum of four.”
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“Experienced guides with proper certification.”
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We pride ourselves on being adaptable and accommodating, tailoring our approach to suit the specific activity in question. Your experience is our priority, and we strive to ensure that each adventure is seamlessly customized to meet your preferences and needs. Whether it’s adjusting the pace, duration, or even the route, our flexibility ensures that you have the most enjoyable and fulfilling experience possible. Rest assured, we are committed to going the extra mile to make your time with us truly exceptional.
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Certainly, we pride ourselves on our flexibility. However, please note that if we need to incorporate additional distance or activities beyond the original plan, there may be an additional fee associated. Our priority is to provide you with a tailored and enjoyable experience, and we’ll always communicate any adjustments and associated costs transparently to ensure your complete satisfaction.
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Absolutely, while we do accommodate such requests, please keep in mind that we have a minimum fee in place to ensure comprehensive service and the best possible experience for all our guests. Your understanding of this allows us to maintain the high standards we’re committed to providing.
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We understand that different disabilities require unique considerations. We are open to discussing your specific needs and exploring the possibilities together. Our flexibility allows us to work towards accommodating your requirements and creating a safe and enjoyable experience for you. Please feel free to reach out, and we’ll be more than happy to have a conversation to ensure your comfort and satisfaction.
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Certainly, we’re more than willing to accommodate your request. To ensure a seamless arrangement, kindly let us know in advance, allowing us ample time to make the necessary preparations and ensure everything is organized to perfection. Your proactive communication will contribute to a smooth and enjoyable experience.
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Our dishes are prepared without spice, and we offer spicy salsas separately to add after the food is cooked. Our menu includes a variety of options, such as seafood, chicken, beef, or pork, along with vegetarian and vegan choices to cater to different dietary preferences.
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We offer purified water for your convenience. We encourage you to bring your own bottle for refills, as embracing the concept of reducing plastic waste is truly fantastic!
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Feel free to send us an email, and we’ll respond promptly to assist you.
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Rest assured, your belongings are in secure hands. We prioritize the safety and well-being of your personal items, and our dedicated team takes every measure to ensure their protection throughout your entire experience with us. Whether you’re venturing into the heart of nature, exploring cultural sites, or enjoying thrilling activities, you can trust that your belongings are carefully guarded, allowing you to fully immerse yourself in the moment without any worries.
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Mexican Peso.
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We offer multiple payment options for your convenience. While card payments are accepted at select locations, we also welcome cash payments and provide the flexibility of using PayPal for a seamless transaction experience.